Our Policies

REFUND/CANCELLATION POLICY:

A valid credit card or debit card is required to guarantee and pay for your Rolling Video Games of Santa Rosa reservation. There will be a $100 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of event date. Should your event need to be postponed for reasons other than inclement weather within 14 days of your event, Rolling Video Games of Santa Rosa will make every effort to reschedule your event for a $100 postponement fee. Should inclement weather be the reason for postponement, your event will be rescheduled with no fee to a date mutually agreed upon by the customer and Rolling Video Games of Santa Rosa.

 PRIVACY POLICY:

Rolling Video Games of Santa Rosa is committed to protecting your privacy. We use the information we collect on the site to make bookings with Rolling Video Games of Santa Rosa as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

 TRAVEL SURCHARGE:

A trip and travel fee applies to all bookings and varies depending on the distance from the 95401 zip code to the event location.

 BAD WEATHER:

Rolling Video Games of Santa Rosa trailer is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

 SUPERVISED CHILDREN:

Rolling Video Games of Santa Rosa does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 years and over require a parent or guardian to be on property and within contact of the Game Coach should a need to contact them arise.

 PICTURES:

During your party, the Game Coach may take pictures of the party from inside the trailer. If this takes place, you will be able to view these pictures on Rolling Video Games of Santa Rosa Facebook or Instagram Page Rolling Video Games of Santa Rosa) and copy them to your files. If you do not want our Game Coach to take pictures and post them on our Facebook page, please notify us via email prior to the party.

 ALCOHOL/DRUGS:

You may serve alcohol at a Rolling Video Games of Santa Rosa event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Rolling Video Games of Santa Rosa equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

 DAMAGE/INJURY:

Rolling Video Games of Santa Rosa or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Rolling Video Games of Santa Rosa reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Rolling Video Games of Santa Rosa and its employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

 FOOD/DRINK:

Rolling Video Games of Santa Rosa does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

 INVITATIONS:

We will send E-Vites or 20 paper invitations to the address in your reservation. If you prefer to make other arrangements please contact us at 707-241-3344. Invitations will be mailed upon receipt of payment.

 

 ROLLING VIDEO GAMES OF SANTA ROSA TRUCK/TRAILER:

When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway.**Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 60 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

 VIDEO GAME RATINGS:

Rolling Video Games of Santa Rosa will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please send an Email to contact@rvgrp.com indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email Rolling Video Games of Santa Rosa with their game requests. By Submitting Payment you agree to these terms.